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- Can the Corporate user select the type of categories for purchases?
Yes, the product is built with the flexibility to control spending by channel (Automated Teller Machine (ATM) cash withdrawal / cash deposit via Cash Deposit Machine (CDM) / Point of Sales / E-commerce) at cardholder level.
Example:
Cardholder 1 – Enabled for E-com transactions
Cardholder 2 – E-com transactions are disabled - Will the card be printed with the Company Name?
The card is printed with both the cardholder authorized to use the card and the company name.
- Can the assigned limit on a company or to the card level be changed?
Yes, the authorized person can change the overall limit on a company level as far as it does not breach the regulatory requirements. Also, the system is flexible to change the limit on card level as well.
- Can I setup daily limits?
Yes, the option to configure daily limit is available on daily and monthly level.
- Can the card be delivered to the cardholder?
No, the card will only be delivered to authorized representative as nominated by the Company.
- How many cards can the Corporate user request for his employees?
By default, the setup allows 20 cards to be issued. However, based on customers request the setup can be changed to issue more cards.
- Who can change the limits on the card?
Only the Corporate can change the limit, the cardholder will not be able to change the limit. The same will be done via the Corporate Portal.
- What is the Maximum daily ATM withdrawal limit?
As per SAMA guidelines daily allowed cash withdrawal limit is§5,000.
- What is the daily PoS / E-com limit?
The default limit will be set as§20,000 per day which can be increased to a maximum of§200,000 per day for PoS &§60,000 per day for E-com.
Customer can setup different limit on card level for international and local transactions.
- What is the daily cash deposit limit?
The daily cash deposit limit is§100,000 with a maximum per transaction limit of§30,000.
- What are the applicable fee on the card?
Charges are exclusive of Value Added Tax (VAT). VAT will be charged at the prevailing rate as determined by the Saudi Government (15% as of July 1 st 2020)
Service Tariff Annual fee Waived New Card Issuance fee Waived Cash withdrawals Free Balance Enquiry Free Transaction Disputes* §50 Card Replacement Fee** §50 International Transaction fee*** 2.5% Cash withdrawal fee (International) §20 * Dispute fees is charged only in case the outcome is not in favor of the cardholder
** Applicable for Customer/Cardholder requests in case of loss of card (will be charged directly
to the First Party/Company Account)
*** International transaction fee of 2.5% + VAT is applicable on the transaction amount. Furthermore, for cash withdrawal an additional§20 + VAT will be charged per transaction.
international transaction fees will apply under the below scenarios :
1- Transaction currency is non-§and Country is KSA (DCC)
2- Transaction currency is§and Country is non-KSA (DCC)
3- Transaction currency is non-§and County is non-KSA
- Can the cardholder request for a replacement card?
No, only the company is authorized to request for a replacement card which can be done via the Corporate Portal.
- How do Customers integrate with SAB Connect (B2B)?
SAB has a dedicated Integration team that will coordinate with Customers to ensure a timely and secure integration of SAB’s B2B System.
- Will SAB Connect (B2B) support single and bulk payments?
Yes. Both single and bulk payments are supported by B2B for a myriad of payment types including: IATs (within SAB), local and international transactions, SADAD, MOI and Payroll.
- Who will support the Integration to the SAB Connect (B2B) platform?
SAB has a highly skilled Integration unit that is dedicated to supporting our Customer’s needs throughout the full Integration lifecycle.
- How long will it take for the Integration with SAB Connect (B2B) platform?
The integration can take as little as a day provided the pre-requisites are aligned (accounts open etc).
- Will SAB Connect (B2B) support all Customer’s Systems?
Yes. Large, medium and small scale corporate customers who are banking through ERP systems, own financial systems, third party financial systems or Cloud environments can connect to SAB B2B platform. Our Integration Team can address specific queries in relation to this.
- Can we pay Government and Utility Bills through SAB Connect (B2B) services?
Yes. Customers can make SADAD and MOI bill payments via the system.
- What formats are supported in SAB Connect (B2B)?
B2B supports customized SWIFT MT, JSON & ISO 20022 XML formats.
- What type of connectivity is supported by SAB Connect (B2B)?
Only secure HTTP protocol connectivity is supported - HTTPS.
- What authentication mechanism are used to confirm the secure communication?
Customers can digitally sign their requests using SSL certificates before sending them to the Bank and the TLS 1.2 Security Protocol is utilized for end-to-end security.
- The OTP generated from the token is invalid?
Please check whether you have entered the correct OTP. If the problem continues, you need to deactivate the token from the settings and register again during login process.
- What if I reinstalled the app or don’t have access to my old activated token?
You can register a token to your device by login and activate the token. During the process, you can also delink the old token if not required anymore.
- Can I use new device for token?
Yes, you can register a token to your new device by login and activate the token. During the process, you can also delink the old token if not required anymore.
- How can I use the Admin service?
You can know more about using the Admin service by watching the video below.
- How can I apply for the corporate card?
You can apply for the card by reaching to your RM
- What is the required to apply for the Card?
The company first must apply for opening a Corporate Card Account with SAB and SAB will be authorized to issue Corporate Cards to the employees of the company as per authorized person’s request.
Company Application:
- Application Form
- Terms & conditions
- Initial Disclosure form
- Commercial Registration
- Owner's ID
Employee Application:
- Application Form
- Terms & Conditions
- Initial Disclosure form
- Copy of employee ID/Iqama
- Is the Card Sharia complaint product?
Yes, SAB Credit Cards are aligned with Sharia laws.
- How many Cards can I issue for my employees?
You can issue as many cards as your Corporate needs without breaching your total credit limit.
- How do I activate my Corporate Card?
You can activate your card simply through SAB SME contact center on 800 124 5666.
- Can I make online purchases with the Card?
Yes, you can make any transaction type through your card either online or through POS.


